Activation Stage of set up

Hi, purchased my watch today & can not seem to get past the activation stage of the set up. I keep getting the message that my password/details are incorrect.


I've tried restoring & off & on suggestions but still the same keeps happining

Posted on Oct 21, 2016 2:13 PM

Reply
1 reply

Oct 22, 2016 1:37 AM in response to Chef Gallimore

Hi


If you purchased a preowned Apple Watch, then you are likely describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.


To be able to pair the watch to your own iPhone, you would need the previous owner to either:


  • Enter their Apple ID and password on your iPhone when prompted.
  • Or to turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.


If you cannot arrange for the previous owner to do this, you should return the watch for a refund.


You will not otherwise be able to use the watch. There is no way around this security feature.


More information:

About Activation Lock on your Apple Watch - Apple Support

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Activation Stage of set up

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